Disadvantages of current brand/consumer connections
Benefits of engagement platform through Whatsapp
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No need to download the application on phone since users have it already increasing user adoption by 60%.
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Ability to access several services without visiting physical offices.
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Ability to keep transaction history without relying on SMS and requesting for them when needed.
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Richer payment options: Suggestions (Recommendations) hence increasing sales and convenient for use.
Big customer base
Ease of use, Anywhere
Convenient. Increasing sales
OUR GOALS
Seemless interaction
Create a seamless interactive process between Customers and brands.
Personalized experiences
Create and deliver personalized experiences between brands and customers.
Enhance Customer Loyalty
Establish a unified communication channel to enhance customer loyalty.
Customer satisfaction, affordably
Ensure customer satisfaction by Brands with least cost.
Expedite decisions
Automate access to services/information to allow customers to quickly make decision calls based on real-time information
Real-time data
Allow Brands to access, analyze and action off customer data in real-time to provide better action.
Facilitate interactive conversations
Facilitates interactive conversations between brands and customers.
Build Customer Relationships
Build transformative strategies that take your relationships with customers to the next level using WhatsApp customer journey tool. Harness the full power of Interactive action-based delivery and powerful, real-time personalization to shape a customer’s journey with campaigns that listen as well as they deliver.
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